VFM Honda / Overview
At a glance
Total leads
667
↓ 64% vs April
Response rate
77.8%
519 answered · 148 missed
Within 20 min
28%
vs. goal of 80%
Median response
34 min
Target: 20 min
How long did the leads wait?
iIndicates how long each lead waited for a reply.12%Under 20 min
15%20–60 min
29%1 hr+
44%No reply
Quick response
On track
Slow response
Waiting for response
Lead source comparison
iTells us where the leads are coming from.| Source name | Leads received | Response rate | Leads missed | Status |
|---|---|---|---|---|
| Meta leads | 600 | 90% | 100 | On track |
| Website leads | 100 | 50% | 100 | Low claim rate |
Employee leaderboard
iWhich employees are claiming and answering the most leads, and who needs the most improvement. Response rate tells us the share of leads routed to this person that they claimed first. Median response time tells us how long they typically take to respond to an incoming lead; unlike the average, it isn't skewed by outliers like one lead that waited hours.Top performing
Kavya Reddy
Quick response time
Claim rate
92%
Median response
14m
Leads routed
142
Arjun Mehta
On track
Claim rate
86%
Median response
22m
Leads routed
128
Priya Sharma
On track
Claim rate
80%
Median response
31m
Leads routed
117
Needs improvement
Rohit Kulkarni
Needs attention
Claim rate
54%
Median response
1h 12m
Leads routed
96
Imran Shaikh
Low claim rate
Claim rate
68%
Median response
48m
Leads routed
104
Sneha Patil
Slow response time
Claim rate
82%
Median response
1h 4m
Leads routed
88