VFM Honda / Response time analysis

At a glance

iWhat a customer actually experiences. The typical wait is the midpoint, the unlucky one in ten is the long tail, and waiting for response are the leads not yet clicked.
Typical customer waits
34 min
Target: 20 min
Unlucky one in ten waits
3 hr 48 min
The slowest 10% of replies
Waiting for response
148
22% of all leads this period

Response time distribution

iEvery lead sorted by how long it waited. The taller the bar on the left, the more customers got a fast reply. Bars on the right are customers who waited too long.
160 120 80 40 0 62 88 71 54 39 28 17 148 Typical · 34m Slowest 10% · 3h 48m 0–5 min 5–15 min 15–30 min 30–60 min 1–2 hr 2–4 hr 4 hr+ Waiting for response
Quick response On track Slow response Needs attention

Response time trends

iIndicates the team's median response time over the selected time frame.
3hr 20m 2hr 40m 2hr 1hr 20m 40m 0m 6 Jul 7 Jul 8 Jul 9 Jul 10 Jul 11 Jul 12 Jul
Median response time